Refund & Cancellation
All our frames and sunglasses are guaranteed for one year from date of purchase against manufacturer defect. Frames that are final sale are not covered by warranty. Warranty covers defects in the structure of the frame or in the coloring of the frame. Accidental damage or loss to frames is NOT covered by warranty (this includes but not limited to: misuse causing frame damage, scratching or tarnish; pet-inflicted damage; destruction or damage by vehicle or other machines; stepping on or sitting on the frame; bending or twisting the frame; damage from chemical exposure; exposure to extreme weather conditions or any other damage not considered a manufacturing flaw). We are not responsible for damage caused by optical shops during lens fabrication, adjustment or during any other services provided by another business.
If you feel you received a defective frame please email LIINTA manager (firstname.lastname@example.org) IMMEDIATELY with your order number and frame model name, and we will authorize a return. The customer will be responsible to pay the shipping charges (including insuring the product) to return the product, and if indeed the product is defective LIINTA will refund the customer the shipping charges. The defective frame (including lenses) must be returned in its condition with case and unused cleaning cloth, or no exchange will be issued. Eyewear Envy reserves the right to inspect the product upon return and refuse exchange if not deemed defective. If product is not determined to be defective, customer will responsible for all shipping charges. All defective frames will be replaced with the identical product. If the product is no longer available the customer will be contacted to substitute a different color or different model at equal or lesser value.
Exchange of Optical or Sunglass Frame
In the event you are not happy with the frame or sunglass you selected (color or model), we offer a one-time exchange within 21 days of receipt (except for final sales). Please email with your order number within 7 business days of receipt and we will authorize a return shipment. One time only, we do not charge any shipping cost. Promo codes, discounts and free shipping do not apply to exchanged products. All frame must be returned in original condition with case and unused cleaning cloth, within 21 days of receipt of product, or no exchange will be issued. If you wish to exchange for a product of greater value you will be charged the difference.
Frames that are returned within 21 days of receipt (with prior authorization) will be issued a refund via original method of payment. Email for return authorization. Returns of more than two frames will incur a restocking fee of 10% of the original retail price.
Frames that are not given return authorization or are not returned within 21 days of receipt (with prior authorization) will not be issued a refund or exchange. Final sale products are not eligible for return or exchange.